FAQ

At Macq, we are a Belgian family-owned company, now in our third generation, dedicated to making the world a safer and healthier place through innovation in mobility and technology. We design and manufacture both hardware and software in-house, providing complete smart mobility and intelligent traffic management solutions. 

Our expertise covers ANPR (Automatic Number Plate Recognition), average speed enforcement, traffic flow optimization, and data-driven decision tools — all developed to help cities, authorities, and police forces create safer, smarter, and more sustainable mobility systems. 

We are proudly based in Brussels, Belgium, at Rue de l’Aéronef 2, 1140 Evere. 

From our headquarters, we support clients and partners across Europe and around the world, delivering intelligent mobility solutions tailored to each region’s specific needs. 

At Macq, we believe technology should serve people — not the other way around. 

That’s why our solutions are designed to reduce traffic accidents, enhance road safety, and optimize mobility efficiency. Our smart cameras and mobility platforms provide accurate, real-time data that allows authorities to make informed decisions. 

For example, our Average Speed Enforcement systems have helped municipalities cut accidents by up to 56%, proving that innovation can save lives and improve quality of life. 

You can stay up to date with everything happening at Macq by: 

• Visiting our official website and checking the News section. 
• Following us on LinkedIn for product updates, event highlights, and success stories. 
• Subscribing to our quarterly newsletter to receive insights into smart mobility trends and our latest innovations. 

At Macq, we stand by the quality and reliability of our solutions. All our cameras come with a standard 2-year warranty, covering manufacturing defects and component issues. This ensures your system performs at its best under normal operating conditions. 

Our standard warranty lasts 2 years from the date of purchase. It covers hardware defects, component failures, and any issues caused by normal use. You can also extend your warranty by up to 8 years at an extra cost — giving you long-term protection and complete peace of mind for your investment. 

If you need assistance with a product purchased through our webshop, you can reach our Support Team directly via: 

• Phone: +32 (0)491 710 340 
• Email: support@macq.eu 

Our support specialists are ready to help you with product inquiries, troubleshooting, or warranty-related requests. 

For advanced technical assistance or specific technical inquiries, please contact Dirk Vrancken: 

• Phone: +32 (0)491 710 387
• Email:  dirk.vrancken@macq.eu 

Dirk and our technical experts will ensure that your systems continue running smoothly and efficiently. 

At Macq, we ship both nationally and internationally using trusted courier partners to ensure safe and reliable delivery of your products.

National deliveries (within Belgium):

• Standard shipping: 1–3 business days

• Express shipping (when available): next business day

International deliveries:

• Within the European Union: 3–7 business days

• Outside the EU: 7–15 business days depending on distance and customs procedures

• Express international shipping (optional): 2–5 business days

Please note that delivery times may vary based on carrier availability, customs policies, and the size or nature of the shipment. If you require a tailored shipping arrangement or urgent delivery, our team is happy to assist.

For any specific shipping questions, feel free to contact us — we are here to help ensure the smooth delivery of your order

At Macq, we ship internationally to ensure our smart mobility solutions are accessible worldwide. Whether you are located within Europe or beyond, we can deliver your order directly to your location through our trusted logistics partners. 

If you would like to confirm shipping options or estimated delivery times for your country, please contact our Sales Team (Find them in our Contact page)  — we’ll be happy to assist you with all shipping details before you place your order. 

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Shipping costs vary depending on your location, order size, and preferred delivery method. Since our ANPR cameras and smart mobility systems are high-value and sensitive products, all shipments are carefully packaged, tracked, and insured to guarantee safe delivery.

For smaller national orders, standard courier rates apply, while larger or international shipments may require express or freight delivery. In many cases, shipping can also be included or negotiated as part of a project quotation.

To receive an exact shipping cost estimate for your order, please contact our sales team — we’ll make sure to provide the most reliable and cost-effective delivery option for your region.

Yes, in some cases you can arrange your own courier or collect your order directly from Macq. This option can be organized upon request and must be confirmed in advance with our Sales or Logistics Team to ensure proper scheduling and preparation. 

If you prefer to pick up your order in person, you can do so at our headquarters in Brussels, Belgium, once you receive confirmation that your order is ready for collection

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> To be asked to Supply Chain