FAQ
Orders & Payments
Shipping & Delivery
At Macq, we ship internationally to ensure our smart mobility solutions are accessible worldwide. Whether you are located within Europe or beyond, we can deliver your order directly to your location through our trusted logistics partners.
If you would like to confirm shipping options or estimated delivery times for your country, please contact our Sales Team via Sales@macq.eu
Shipping costs vary depending on your location, order size, and preferred delivery method.
Shipping fees are automatically calculated and added to your order. For smaller national orders, standard courier rates apply, while larger or international shipments may require express or freight delivery.
To receive an exact shipping cost estimate for your order, please contact our sales team, we’ll make sure to provide the most reliable and cost-effective delivery option for your region.
Yes, in some cases you can arrange your own courier or collect your order directly from Macq. This option can be organized upon request and must be confirmed in advance with our Sales or Logistics Team to ensure proper scheduling and preparation.
If you prefer to pick up your order in person, you can do so at our headquarters in Brussels, Belgium, once you receive confirmation that your order is ready for collection.
Returns, Warranty & Service
At Macq, we stand by the quality and reliability of our solutions. All our cameras come with a standard 2-year warranty, covering manufacturing defects and component issues. This ensures your system performs at its best under normal operating conditions. Extended warranty periods (for up to 8 years) can be purchased for an additional fee
- For damaged cameras, please follow the RMA procedure.
- For technical support questions, you can log a ticket with the Macq Support Team via the Macq Portal: https://mobility.macq.eu/fr_BE/support
For advanced technical assistance or specific technical inquiries, please contact Dirk Vrancken:
- Phone: +32 (0)491 710 387
- Email: dirk.vrancken@macq.eu
Dirk and our technical experts will ensure that your systems continue running smoothly and efficiently.
- Cameras benefit from 1 year of free software updates. It is possible to purchase software extension packages for an additional fee.
- M³ software updates are included in the license fee.
Product & Technical Questions
Accounts & Privacy
To be able to make an order, you need to have a login to our platform.
Find all information about our privacy in our Macq Privacy, Data Protection & Cookies Privacy website page.
Support & Contact
For advanced technical assistance or specific technical inquiries, please contact Dirk Vrancken:
- Phone: +32 (0)491 710 387
- Email: dirk.vrancken@macq.eu
Dirk and our technical experts will ensure that your systems continue running smoothly and efficiently.
Our Support team is available Monday to Friday, from 08:00 to 17:00.